Customer Support Intern

Customers use our TMS for quoting, tracking and invoicing. Most of our managers started as carrier reps.

ABOUT THE ROLE:

The Client Success supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. You can work from home anywhere in India. We have no office requirement. Day-to-day communication is in Slack and Google Meet.

RESPONSIBILITIES:

Escalate urgent technical issues to the product team with full context. Run onboarding calls with new customers and walk them through setup. Write and update help centre articles and short how-to videos using Loom. Track customer health scores and flag accounts with low usage. Follow up with inactive users by email to understand what is blocking them. Test new features before release and note anything confusing.

WHO CAN APPLY:

Can start immediately or within two weeks. Have a working laptop and a stable internet connection. Students currently pursuing B.Tech, BE, BCA, MCA, B.Sc or a related degree, or fresh graduates (2026, 2027 or 2028 batch). Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours. Currently pursuing any bachelor's or master's degree, graduating in 2026, 2027 or 2028. Excellent written English. Most customer contact happens over chat and email. Basic Google Sheets or Excel skills. Confident speaking on video calls with business users. Comfortable learning software products quickly.

WHAT YOU'LL LEARN:

Writing clear support replies and help articles. How SaaS customer success teams onboard, support and retain customers. Customer feedback analysis that feeds into product decisions. Using a real help desk, CRM and bug tracker.

Duration: 2 months

Start date: Within 2 weeks

Stipend: ₹13,000 - ₹15,000 monthly

PERKS:

Performance bonus. Laptop provided for the internship. Mentorship from senior team members. Letter of recommendation. Internet allowance.

We look at every application, usually within a week.

Duration: 2 months. Start: Within 2 weeks.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Redfern Freight Pvt Ltd.