Customer Support Intern (Remote)

About Shenandoah Supply Chain

We arrange truckload, LTL and intermodal shipments for manufacturers and retailers. Shenandoah Supply Chain is a third-party logistics provider handling freight brokerage, warehousing and fulfillment.

The internship

Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. Fully remote. You can work from anywhere in the US. Good written English matters here, since most updates are written.

Responsibilities

• Track customer health scores and flag accounts with low usage
• Create canned responses for common questions
• Test new features before release and note anything confusing
• Follow up with inactive users by email to understand what is blocking them
• Write and update help center articles and short how-to videos using Loom

What we're looking for

• Based in the US for the duration of the internship
• Currently enrolled in a bachelor's or master's program, graduating 2027
• Confident speaking on video calls with business users
• Comfortable learning software products quickly
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours

What you get out of it

• Writing clear support replies and help articles
• How SaaS customer success teams onboard, support and retain customers
• Certificate, and a full-time offer for strong performers when roles open

Duration: 12 weeks

Start date: Immediately

Stipend: $21.50 - $23.50/hr

Perks

• Company laptop
• Flexible hours
• Mentorship from a dedicated buddy and manager
• Paid company holidays
• Return offer opportunities

Duration: 12 weeks. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Shenandoah Supply Chain LLC.