Customer Support Intern (Remote)

We arrange truckload, LTL and intermodal shipments for manufacturers and retailers. Shenandoah Supply Chain is a third-party logistics provider handling freight brokerage, warehousing and fulfillment.

About the role

The Customer Success Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. You can work from home anywhere in the US. We have no office requirement. You need a reliable internet connection and somewhere quiet to work.

Responsibilities

• Escalate urgent technical issues to the product team with full context.
• Collect NPS and CSAT feedback and summarise themes each month.
• Test new features before release and note anything confusing.
• Track customer health scores and flag accounts with low usage.
• Write and update help center articles and short how-to videos using Loom.
• Log bugs and feature requests in Jira with clear steps and screenshots.
• Prepare renewal reminders and account summaries for the account manager.

What we're looking for

• Based in the US for the duration of the internship.
• Authorized to work in the US. CPT and OPT candidates are welcome to apply.
• Currently enrolled in a bachelor's or master's program, graduating 2028.
• Available 40 hours a week for the full internship.
• Basic Google Sheets or Excel skills.
• Comfortable learning software products quickly.
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours.
• Excellent written English. Most customer contact happens over chat and email.
• Confident speaking on video calls with business users.
• Typing speed of 35 words per minute or more.

What you get out of it

• How SaaS customer success teams onboard, support and retain customers.
• You will own a small group of accounts by the end of the internship.

Duration: 6 months

Start date: Jan 2027

Stipend: $21.00-$22.50 an hour

What we offer

• Flexible hours.
• Paid sick time.
• Learning and development stipend.

We read every application and reply within about a week.

Duration: 6 months. Start: Jan 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Shenandoah Supply Chain LLC.