Customer Support Intern - Remote

Internship details

Remote internship for students who are patient, clear communicators and like solving problems for people. Selected intern's day-to-day responsibilities include:

1. Log bugs and feature requests in Jira with clear steps and screenshots.

2. Track customer health scores and flag accounts with low usage.

3. Run onboarding calls with new customers and walk them through setup

4. Write and update help centre articles and short how-to videos using Loom.

5. Join customer review calls as note taker.

6. Escalate urgent technical issues to the product team with full context

7. Follow up with inactive users by email to understand what is blocking them.

Skill(s) required: Effective Communication, Client Relationship Management (CRM), English Proficiency (Written), Email Writing

Who should apply

1. Based in Sri Lanka

2. Undergraduates or recent graduates in IT, computer science, management or a related field

3. Available for the full internship period

4. Own laptop and a reliable internet connection

Stipend: LKR 23,000-LKR 32,000 a month + incentives

Duration: 6 months

Start date: Immediately

Perks: Mentorship from senior team members, Flexible work hours, Laptop provided for the internship, Informal dress code

Number of openings: 3

About Sri Jayawardenepura Kotte Architecture

We have offices in 20 cities and work on projects in more than 30 countries.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Sri Jayawardenepura Kotte Architecture.