Customer Support Intern (Remote)

Personal lines make up about 70 percent of premium. We're looking for a Customer Support Intern (Remote). Tremont Insurance Group is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the Support Team over chat, email and video calls. This role is fully remote within the US.

You'll help with

• Maintain customer records and call notes in HubSpot
• Log bugs and feature requests in Jira with clear steps and screenshots
• Escalate urgent technical issues to the product team with full context
• Follow up with inactive users by email to understand what is blocking them
• Collect NPS and CSAT feedback and summarise themes each month

Requirements

• Currently enrolled in a bachelor's or master's program, graduating 2028
• Authorized to work in the US. CPT and OPT candidates are welcome to apply
• Typing speed of 35 words per minute or more
• Excellent written English. Most customer contact happens over chat and email
• Able to follow written processes and response templates

6 months, starting Jan 2027. Stipend: $24.00 - $25.00 an hour.

Perks: Company laptop, Learning and development stipend, Flexible hours.

Duration: 6 months. Start: Jan 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Tremont Insurance Group Inc..