Customer Support Intern

RJ Academy is a 13-person team producing custom e-learning for corporate clients. Voiceover is recorded in a closet studio lined with foam.

Overview:

Remote internship for students who are patient, clear communicators and like solving problems for people. Remote, open to candidates across the US. Clear written English is a must, as the team works across time zones.

Responsibilities:

• Test new features before release and note anything confusing
• Follow up with inactive users by email to understand what is blocking them
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time
• Escalate urgent technical issues to the product team with full context
• Maintain customer records and call notes in HubSpot

Who can apply:

• Authorized to work in the US. CPT and OPT candidates are welcome to apply
• Available 40 hours a week for the full internship
• Currently enrolled in a bachelor's or master's program, graduating 2028
• Laptop, headset and stable broadband
• Basic Google Sheets or Excel skills
• Comfortable learning software products quickly
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours
• Excellent written English. Most customer contact happens over chat and email
• Patient and calm with frustrated customers

Preferred:

• Familiarity with any help desk tool
• Knowledge of a second language for international customers
• Some technical comfort, like reading error messages or clearing a browser cache

What you get out of it:

• How SaaS customer success teams onboard, support and retain customers
• Using a real help desk, CRM and bug tracker

Duration: 4 months

Start date: Feb 2027

Stipend: $20.50 - $25.00/hr

Perks:

• Return offer opportunities
• Company laptop
• Mentorship from a dedicated buddy and manager
• Learning and development stipend
• Home office setup stipend
• Flexible hours

Please include a short note on why this role interests you.

Duration: 4 months. Start: Feb 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at RJ Academy LLC.