Customer Support Intern

About the internship

Remote internship for students who are patient, clear communicators and like solving problems for people. Your day-to-day work will include:

1. Log bugs and feature requests in Jira with clear steps and screenshots

2. Maintain customer records and call notes in HubSpot

3. Join customer review calls as note taker

4. Track customer health scores and flag accounts with low usage.

5. Collect NPS and CSAT feedback and summarise themes each month

6. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time

7. Prepare renewal reminders and account summaries for the account manager.

Skill(s) required: Ticketing Systems, Freshdesk, Effective Communication

Who should apply

1. Available for at least 30 hours a week from home

2. Based anywhere in Bangladesh

Stipend: BDT 18,000 - BDT 25,000 per month

Duration: 2 months | Start date: Immediately

Perks: Internet allowance, Informal dress code, 5 days a week, Pre-placement offer (PPO) for strong performers, Certificate, Flexible work hours

Number of openings: 5

About the company

We work with Fortune 500 companies, federal agencies and large health systems.

Duration: 2 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Rodriguez Advisors.