Customer Support Intern

Outsourced CFO work is a growing part of the practice, especially for startups and medical groups. The firm runs on CCH Axcess, Caseware and a client portal for document exchange.

About the role

The Support Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. This is a remote internship. You will work with our team in Philadelphia, and the stipend is paid monthly in taka. Core hours are 9:00 AM to 1:00 PM US Eastern.

Day to day

• Maintain customer records and call notes in HubSpot
• Create canned responses for common questions
• Log bugs and feature requests in Jira with clear steps and screenshots
• Prepare renewal reminders and account summaries for the account manager
• Follow up with inactive users by email to understand what is blocking them
• Write and update help centre articles and short how-to videos using Loom
• Join customer review calls as note taker
• Collect NPS and CSAT feedback and summarise themes each month

Who can apply

• Based anywhere in Bangladesh
• Available for at least 30 hours a week from home
• Currently pursuing any bachelor's or master's degree, graduating in 2027
• Typing speed of 35 words per minute or more
• Able to follow written processes and response templates
• Confident speaking on video calls with business users
• Comfortable learning software products quickly
• Excellent written English. Most customer contact happens over chat and email

Bonus points

• Some technical comfort, like reading error messages or clearing a browser cache
• Previous customer service, chat support or tutoring experience

What you get out of it

• How SaaS customer success teams onboard, support and retain customers
• Customer feedback analysis that feeds into product decisions
• Writing clear support replies and help articles
• Using a real help desk, CRM and bug tracker

Duration: 3 months

Start date: Immediately

Stipend: BDT 21,000-BDT 23,000 pcm

What we offer

• Informal dress code
• Laptop provided for the internship
• Flexible work hours

Please submit your CV in English.

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Rolling Hills Associates.