Customer Support Intern

Saleh Contracting is a small builder with a crew of 2 carpenters and laborers.

Overview:

Saleh Contracting is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the CX Team over chat, email and video calls. Our headquarters is in Dubai, and about a third of the team works remotely from other countries. The internship is fully remote. Interns join our Dubai team on daily calls and get a named mentor. Working hours follow Gulf time, Monday to Friday.

Day to day:

• Collect NPS and CSAT feedback and summarise themes each month.
• Log bugs and feature requests in Jira with clear steps and screenshots.
• Track customer health scores and flag accounts with low usage.
• Maintain customer records and call notes in HubSpot.
• Create canned responses for common questions.

Who can apply:

• Students currently pursuing B.Tech, BE, BCA, MCA, B.Sc or a related degree, or fresh graduates (2026, 2027 or 2028 batch)
• Can commit full time, from home, for the whole internship.
• Comfortable learning software products quickly.
• Laptop, headset and stable broadband.
• Basic Google Sheets or Excel skills.
• Excellent written English. Most customer contact happens over chat and email.
• Patient and calm with frustrated customers.

What you get out of it:

• Using a real help desk, CRM and bug tracker.
• Writing clear support replies and help articles.
• You will own a small group of accounts by the end of the internship.

Duration: 4 months

Start date: Immediately

Stipend: $200 - $250 per month

Perks:

• Letter of recommendation.
• Mentorship from senior team members.
• Internet allowance.
• Certificate.
• Flexible work hours.
• 5 days a week.

Duration: 4 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Saleh Contracting.