Customer Support Intern

Clients are mostly homeowners in New York City who found us through referrals. Sanchez & Sons Design-Build is a small builder with a crew of 34 carpenters and laborers.

About the role

Remote internship for students who are patient, clear communicators and like solving problems for people. You can work from home anywhere in the US. We have no office requirement. You get a company laptop and a headset before you start.

Day to day

• Log bugs and feature requests in Jira with clear steps and screenshots.
• Test new features before release and note anything confusing.
• Create canned responses for common questions.
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.
• Follow up with inactive users by email to understand what is blocking them.
• Write and update help center articles and short how-to videos using Loom.

Requirements

• Available 40 hours a week for the full internship.
• Authorized to work in the US. CPT and OPT candidates are welcome to apply.
• Currently enrolled in a bachelor's or master's program, graduating 2028.
• Typing speed of 35 words per minute or more.
• Basic Google Sheets or Excel skills.
• Excellent written English. Most customer contact happens over chat and email.
• Laptop, headset and stable broadband.
• Confident speaking on video calls with business users.
• Able to follow written processes and response templates.

Nice to have

• Previous customer service, chat support or tutoring experience.
• Interest in SaaS products.
• Familiarity with any help desk tool.

Duration: 10-12 weeks

Start date: June 2027

Stipend: $17.00 - $23.50 per hour

What we offer

• Home office setup stipend.
• Paid company holidays.
• Flexible hours.
• Return offer opportunities.
• Learning and development stipend.
• Paid sick time.

Duration: 10-12 weeks. Start: June 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Sanchez & Sons Design-Build.