Customer Support Intern

Who we are

Apprentices train through a four-year program with classroom nights and on-the-job hours. Building automation and controls teams support hundreds of commercial clients. We started in 1994 and have grown to about 390 people. Tools are provided, though most techs bring their own hand tools.

Overview

The Customer Success Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. Our team is spread across 6 countries. Headquarters is in Ontario. You will intern remotely with our team in Ontario. We have hosted remote interns from several countries before. Our standups are at 9:00 AM Pacific.

Responsibilities

• Join customer review calls as note taker.
• Write and update help centre articles and short how-to videos using Loom.
• Log bugs and feature requests in Jira with clear steps and screenshots.
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.
• Track customer health scores and flag accounts with low usage.
• Maintain customer records and call notes in HubSpot.
• Test new features before release and note anything confusing.
• Run onboarding calls with new customers and walk them through setup.

Requirements

• Available for the full internship period.
• Based in Canada for the duration of the internship.
• Typing speed of 35 words per minute or more.
• Comfortable learning software products quickly.
• Able to follow written processes and response templates.
• Confident speaking on video calls with business users.
• Patient and calm with frustrated customers.
• Excellent written English. Most customer contact happens over chat and email.

Duration: 6 months

Start date: Mar 2027

Stipend: $22.50-$24.50 an hour

What we offer

• Final presentation to leadership.
• Learning and development stipend.
• Paid company holidays.

Duration: 6 months. Start: Mar 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Schmidt & Sons Electrical Contractors.