Customer Support Intern

About Sefton Therapeutics:

Since 1927, the company has built manufacturing sites in County Dublin and abroad. We employ 620 people across research, clinical development, manufacturing and commercial teams.

The internship:

Remote internship for students who are patient, clear communicators and like solving problems for people. This is a remote internship. You will work with our team in Dublin, and the stipend is paid monthly in Indian rupees. Working hours overlap with UK business hours. Please make sure you have a quiet place to work and a solid internet connection.

Day to day:

• Log bugs and feature requests in Jira with clear steps and screenshots.
• Prepare renewal reminders and account summaries for the account manager.
• Track customer health scores and flag accounts with low usage.
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.
• Create canned responses for common questions.
• Write and update help centre articles and short how-to videos using Loom.

Requirements:

• Can commit full time, from home, for the whole internship.
• Can start immediately or within two weeks.
• Students currently pursuing B.Tech, BE, BCA, MCA, B.Sc or a related degree, or fresh graduates (2026 or 2027 batch)
• Excellent written English. Most customer contact happens over chat and email.
• Currently pursuing any bachelor's or master's degree, graduating in 2026 or 2027.
• Confident speaking on video calls with business users.
• Typing speed of 35 words per minute or more.

Duration: 6 months

Start date: Immediately

Stipend: ₹22,000 - ₹30,000/month

Perks:

• Informal dress code.
• Free access to paid learning courses.
• Flexible work hours.
• 5 days a week.

We are reviewing applications as they arrive, so apply early.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Sefton Therapeutics.