Customer Support Intern

About the work from home internship

The Customer Success Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. Selected intern's day-to-day responsibilities include:

1. Escalate urgent technical issues to the product team with full context.

2. Run onboarding calls with new customers and walk them through setup

3. Track customer health scores and flag accounts with low usage.

4. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.

5. Prepare renewal reminders and account summaries for the account manager

6. Collect NPS and CSAT feedback and summarise themes each month.

7. Log bugs and feature requests in Jira with clear steps and screenshots

8. Test new features before release and note anything confusing.

Skill(s) required: Problem Solving, Ticketing Systems, English Proficiency (Written)

Who can apply

1. Available for at least 30 hours a week, work from home

2. Based anywhere in Pakistan

3. Own a laptop and have stable internet at home, ideally with a UPS backup

4. Final-year students or fresh graduates of BSCS, BSSE, BBA or a related program

Stipend: PKR 28,000 - PKR 29,000 a month + performance bonus

Duration: 2 months | Start date: Jan 2027

Perks: Job offer on successful completion, 5 days a week, Mentorship from senior team members

Number of openings: 8

About the company

Holiday weekends are busy, and we need everyone on the schedule.

Please submit your CV in English.

Duration: 2 months. Start: Jan 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Sialkot General Store (Pvt.) Ltd..