Customer Support Intern

About the work from home internship

Remote internship for students who are patient, clear communicators and like solving problems for people. Selected intern's day-to-day responsibilities include:

1. Follow up with inactive users by email to understand what is blocking them

2. Join customer review calls as note taker

3. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time

4. Log bugs and feature requests in Jira with clear steps and screenshots.

5. Prepare renewal reminders and account summaries for the account manager

6. Collect NPS and CSAT feedback and summarise themes each month

7. Create canned responses for common questions

Skill(s) required: Effective Communication, Email Writing, Ticketing Systems, Customer Support, Zendesk, MS-Excel

Who should apply

1. Available for at least 30 hours a week, work from home

2. Have their own laptop and a reliable internet connection, ideally with a UPS backup

3. Final-year students or fresh graduates of BSCS, BSSE, BBA or a related program

Stipend: PKR 34,000 - PKR 46,000 per month (fixed)

Duration: 4 months | Start date: Jan 2027

Perks: Laptop provided for the internship, Mentorship from senior team members, 5 days a week, Job offer on successful completion, Performance bonus

Number of openings: 6

About the company

Our managed detection and response service is built on CrowdStrike, SentinelOne and Microsoft Defender. Based in Durham, Tacklebench Security also trains client staff and runs simulated phishing campaigns.

The posting will close once we have a strong shortlist.

Duration: 4 months. Start: Jan 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Tacklebench Security.