Customer Support Intern

ABOUT TALONBOARD PROPERTY MANAGEMENT:

The brokerage closes thousands of residential transactions a year in Delhi. Talonboard Property Management manages more than 40,000 apartment units across India.

OVERVIEW:

The CX Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. Fully remote. You can work from anywhere in India. Please make sure you have a quiet place to work and a solid internet connection.

WHAT YOU'LL DO:

• Log bugs and feature requests in Jira with clear steps and screenshots.
• Write and update help centre articles and short how-to videos using Loom.
• Create canned responses for common questions.
• Prepare renewal reminders and account summaries for the account manager.
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.

WHAT WE'RE LOOKING FOR:

• Women starting or restarting their careers are encouraged to apply.
• Have their own laptop and a reliable internet connection.
• Are available for a full-time work from home internship for the entire duration.
• Can start immediately or within two weeks.
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours.
• Patient and calm with frustrated customers.
• Excellent written English. Most customer contact happens over chat and email.
• Able to follow written processes and response templates.
• Laptop, headset and stable broadband.

NICE TO HAVE:

• Some technical comfort, like reading error messages or clearing a browser cache.

Duration: 2 months

Start date: Immediately

Stipend: ₹14,000-₹15,000 monthly

PERKS:

• Pre-placement offer (PPO) for strong performers.
• Letter of recommendation.
• 5 days a week.
• Internet allowance.
• Laptop provided for the internship.

Duration: 2 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Talonboard Property Management.