Customer Support Intern

Who we are:

Catastrophe teams deploy adjusters within days of a major storm. Talondesk Insurance is a property and casualty insurer writing policies in 30 states through independent agents. We started in 1975 and have grown to about 700 people. Most of the office has been here more than ten years.

Overview:

Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. This is a remote internship. You will work with our team in New York City, and the stipend is paid monthly in taka. Expect to work a schedule that overlaps with US Eastern business hours until about noon ET. We send you a laptop and the accessories you need on day one.

Responsibilities:

• Prepare renewal reminders and account summaries for the account manager.
• Escalate urgent technical issues to the product team with full context.
• Follow up with inactive users by email to understand what is blocking them.
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.
• Log bugs and feature requests in Jira with clear steps and screenshots.

Who can apply:

• Available for at least 30 hours a week from home.
• Own laptop and a reliable internet connection.
• Final-year students or recent graduates of BSc in CSE, EEE, BBA or a related subject.
• Based anywhere in Bangladesh.
• Typing speed of 35 words per minute or more.
• Able to follow written processes and response templates.
• Patient and calm with frustrated customers.
• Confident speaking on video calls with business users.
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours.

Bonus points:

• Some technical comfort, like reading error messages or clearing a browser cache.

What you'll learn:

• How SaaS customer success teams onboard, support and retain customers.
• Certificate, and a full-time offer for strong performers when roles open.

Duration: 2 months

Start date: Within 2 weeks

Stipend: BDT 21,000 - BDT 27,000 per month

What we offer:

• Laptop provided for the internship.
• Job offer on successful completion.
• Free access to paid learning courses.
• Informal dress code.
• Letter of recommendation.
• Flexible work hours.

Candidates must be eligible to work in.

Duration: 2 months. Start: Within 2 weeks.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Talondesk Insurance.