Customer Support Intern

We run one of the larger SaaS platforms for commercial insurance carriers, processing millions of policy transactions a year. We started in 2003 and have grown to about 16,600 people. Code review is required on every pull request, and nobody merges their own changes.

About the internship

Tamarackwater is hiring a Customer Support Intern for Jan 2027. The Client Success supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. You will intern remotely with our team in Hyderabad. We have hosted remote interns from several countries before. Standard office hours, Monday to Friday, with flexibility around them.

What you'll do

• Collect NPS and CSAT feedback and summarise themes each month.
• Create canned responses for common questions.
• Prepare renewal reminders and account summaries for the account manager.
• Log bugs and feature requests in Jira with clear steps and screenshots.
• Join customer review calls as note taker.

Who you are

• Available 40 hours a week for the full internship.
• Currently enrolled in a bachelor's or master's program, graduating between December 2027 and June 2028.
• Excellent written English. Most customer contact happens over chat and email.
• Patient and calm with frustrated customers.
• Currently pursuing any bachelor's or master's degree, graduating in between December 2027 and June 2028.
• Typing speed of 35 words per minute or more.
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours.

Preferred qualifications

• Knowledge of a second language for international customers.
• Previous customer service, chat support or tutoring experience.
• Some technical comfort, like reading error messages or clearing a browser cache.

What you get out of it

• How SaaS customer success teams onboard, support and retain customers.
• Certificate, and a full-time offer for strong performers when roles open.
• You will own a small group of accounts by the end of the internship.

Program dates: Jan 2027, 4 months.

Pay: $21.00 - $28.00 per hour

Perks

• Flexible hours.
• Return offer opportunities.
• Home office setup stipend.
• Paid sick time.

Duration: 4 months. Start: Jan 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Tamarackwater Pvt Ltd.