Customer Support Intern

About the work from home internship

The Lavoie Law Firm is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the Customer Success Team over chat, email and video calls. As an intern, you will:

1. Run onboarding calls with new customers and walk them through setup

2. Maintain customer records and call notes in HubSpot

3. Track customer health scores and flag accounts with low usage.

4. Create canned responses for common questions

5. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time

6. Follow up with inactive users by email to understand what is blocking them.

Skill(s) required: Effective Communication, English Proficiency (Written), Customer Support, Problem Solving

Who can apply

1. Can commit full time, from home, for the whole internship

2. Can start immediately or within two weeks

Stipend: ₹21,000 - ₹23,000 per month (fixed)

Duration: 6 months | Start date: Jan 2027

Perks: Job offer on successful completion, Free access to paid learning courses, Pre-placement offer (PPO) for strong performers

Number of openings: 10

About The Lavoie Law Firm

Case management runs on Clio, and billing is done in-house.

Duration: 6 months. Start: Jan 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at The Lavoie Law Firm Inc..