Customer Support Intern

About Tillwork Management Consultants

Delivery centres in Maharashtra and overseas support large implementation programs. Headquartered in Mumbai, the firm is employee-owned.

Overview

Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. This role is fully remote within India.

Day to day

• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time
• Collect NPS and CSAT feedback and summarise themes each month
• Log bugs and feature requests in Jira with clear steps and screenshots
• Maintain customer records and call notes in HubSpot
• Join customer review calls as note taker
• Track customer health scores and flag accounts with low usage

Requirements

• Have their own laptop and a reliable internet connection
• Can start immediately or within two weeks
• Typing speed of 35 words per minute or more
• Able to follow written processes and response templates
• Patient and calm with frustrated customers
• Basic Google Sheets or Excel skills
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours

Preferred

• Some technical comfort, like reading error messages or clearing a browser cache

What you'll learn

• Using a real help desk, CRM and bug tracker
• Writing clear support replies and help articles
• You will own a small group of accounts by the end of the internship

Duration: 1 month

Start date: Immediately

Stipend: ₹13,000 - ₹18,000/month

Perks

• Job offer on successful completion
• Pre-placement offer (PPO) for strong performers
• Informal dress code
• Certificate
• Flexible work hours

Duration: 1 month. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Tillwork Management Consultants.