Customer Support Intern

About TN Systems:

Small accounting firms in Chandigarh use our engagement letter and e-signature tool, and most heard about us from a colleague. Our product started as a side project in 2003 and now has a few hundred paying customers, mostly in Chandigarh.

About the role:

TN Systems is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the CX Team over chat, email and video calls. This role is fully remote within India.

Responsibilities:

• Prepare renewal reminders and account summaries for the account manager.
• Escalate urgent technical issues to the product team with full context.
• Maintain customer records and call notes in HubSpot.
• Test new features before release and note anything confusing.
• Follow up with inactive users by email to understand what is blocking them.

Who can apply:

• Students currently pursuing B.Tech, BE, BCA, MCA, B.Sc or a related degree, or fresh graduates (2026, 2027 or 2028 batch)
• Available for a full-time (work from home) internship for the full duration.
• Women wanting to start or restart their career can also apply.
• Own a laptop and have stable internet at home.
• Laptop, headset and stable broadband.
• Basic Google Sheets or Excel skills.
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours.
• Excellent written English. Most customer contact happens over chat and email.
• Able to follow written processes and response templates.

Bonus points:

• Interest in SaaS products.
• Knowledge of a second language for international customers.

What you'll learn:

• Writing clear support replies and help articles.
• Certificate, and a full-time offer for strong performers when roles open.

Duration: 6 months

Start date: Immediately

Stipend: ₹13,000 - ₹17,000/month

Perks:

• Certificate.
• Performance bonus.
• Mentorship from senior team members.
• Internet allowance.
• Laptop provided for the internship.
• Free access to paid learning courses.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at TN Systems Pvt Ltd.