Customer Support Intern

Who we are:

Since 2012, the company has sold practice management software to dental and veterinary clinics in the US. Laptops are MacBook Pros, and you pick your own editor.

The internship:

The Customer Success Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. You can work from home anywhere in the US. We have no office requirement.

Day to day:

• Write and update help center articles and short how-to videos using Loom.
• Log bugs and feature requests in Jira with clear steps and screenshots.
• Maintain customer records and call notes in HubSpot.
• Track customer health scores and flag accounts with low usage.
• Escalate urgent technical issues to the product team with full context.
• Test new features before release and note anything confusing.
• Follow up with inactive users by email to understand what is blocking them.
• Join customer review calls as note taker.

Requirements:

• Based in the US for the duration of the internship.
• Available 40 hours a week for the full internship.
• Currently enrolled in a bachelor's or master's program, graduating 2027 or 2028.
• Authorized to work in the US. CPT and OPT candidates are welcome to apply.
• Confident speaking on video calls with business users.
• Laptop, headset and stable broadband.
• Typing speed of 35 words per minute or more.
• Excellent written English. Most customer contact happens over chat and email.

What you get out of it:

• Using a real help desk, CRM and bug tracker.
• Customer feedback analysis that feeds into product decisions.

Duration: 10 weeks

Start date: May 2027

Stipend: $20.50 - $23.00 per hour

Perks:

• Paid sick time.
• Company laptop.
• Flexible hours.
• Home office setup stipend.
• Learning and development stipend.

Duration: 10 weeks. Start: May 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Torres Digital Inc..