Customer Support Intern

Internship details

The CX Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. Selected intern's day-to-day responsibilities include:

1. Escalate urgent technical issues to the product team with full context

2. Test new features before release and note anything confusing

3. Prepare renewal reminders and account summaries for the account manager

4. Write and update help centre articles and short how-to videos using Loom

5. Run onboarding calls with new customers and walk them through setup

6. Maintain customer records and call notes in HubSpot

7. Log bugs and feature requests in Jira with clear steps and screenshots.

8. Join customer review calls as note taker.

Skill(s) required: Freshdesk, Effective Communication, English Proficiency (Written), Email Writing, Client Relationship Management (CRM), Zendesk, Problem Solving

Who can apply

1. Own a laptop and have stable internet at home, ideally with a UPS backup

2. Based anywhere in Pakistan

Stipend: $150 to $200/month + performance bonus

Duration: 4 months

Start date: Within 2 weeks

Perks: 5 days a week, Laptop provided for the internship, Pre-placement offer (PPO) for strong performers

Number of openings: 4

About the company

Call centres in Cary and two other locations handle customer service. Treasure Coast Light & Power is an investor-owned utility serving more than two million electric and gas customers. Founded in 1926, we now have 1,700 employees.

We will only contact shortlisted applicants.

Duration: 4 months. Start: Within 2 weeks.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Treasure Coast Light & Power.