Customer Support Intern

About the internship

Velvetline Digital is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the Customer Success Team over chat, email and video calls. Selected intern's day-to-day responsibilities include:

1. Track customer health scores and flag accounts with low usage.

2. Collect NPS and CSAT feedback and summarise themes each month.

3. Log bugs and feature requests in Jira with clear steps and screenshots

4. Maintain customer records and call notes in HubSpot

5. Follow up with inactive users by email to understand what is blocking them.

Skill(s) required: Effective Communication, Freshdesk, English Proficiency (Written)

Who should apply

1. Women returning to work after a career break are welcome to apply

2. Can start right away or within the next two weeks

3. Students currently pursuing B.Tech, BE, BCA, MCA, B.Sc or a related degree, or fresh graduates (2026, 2027 or 2028 batch)

4. Available for a full-time (work from home) internship for the full duration

Stipend: ₹22,000 - ₹25,000/month

Duration: 4 months

Start date: Immediately

Perks: Laptop provided for the internship, Performance bonus, Mentorship from senior team members

Number of openings: 10

About the company

More than 9,000 organisations use our HR and payroll suite, from regional hospitals to school districts. Annual releases gave way to two-week sprints years ago, and the platform now handles over 200 million API calls a day. Most engineers work remotely and come into the office one week a quarter for planning.

Duration: 4 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Velvetline Digital.