Customer Support Intern

More than 9,000 organisations use our HR and payroll suite, from regional hospitals to school districts. Annual releases gave way to two-week sprints years ago, and the platform now handles over 200 million API calls a day. Most engineers work remotely and come into the office one week a quarter for planning.

Overview:

Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. Our team is spread across 17 countries. Headquarters is in Houston. This is a remote internship. You will work with our team in Houston, and the stipend is paid monthly in USD. Core hours overlap with US Central time, 9:00 AM to 1:00 PM CT. You will need a stable internet connection and a backup power source (UPS or inverter).

Responsibilities:

• Track customer health scores and flag accounts with low usage
• Log bugs and feature requests in Jira with clear steps and screenshots
• Write and update help centre articles and short how-to videos using Loom
• Run onboarding calls with new customers and walk them through setup
• Prepare renewal reminders and account summaries for the account manager

What we're looking for:

• Can start right away or within the next two weeks
• Have a working laptop and a stable internet connection
• Comfortable learning software products quickly
• Typing speed of 35 words per minute or more
• Confident speaking on video calls with business users

Nice to have:

• Some technical comfort, like reading error messages or clearing a browser cache
• Knowledge of a second language for international customers

What you get out of it:

• How SaaS customer success teams onboard, support and retain customers
• Customer feedback analysis that feeds into product decisions

Duration: 2 months

Start date: Immediately

Stipend: $300 - $320/month

Perks:

• Laptop provided for the internship
• 5 days a week
• Informal dress code

We may close the role early, so do not wait too long to apply.

Duration: 2 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Velvetline Digital.