Customer Support Intern

About the internship

Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. Your day-to-day work will include:

1. Write and update help centre articles and short how-to videos using Loom.

2. Test new features before release and note anything confusing

3. Join customer review calls as note taker

4. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.

5. Create canned responses for common questions

Skill(s) required: Effective Communication, Problem Solving, Zendesk, Freshdesk

Who should apply

1. Are able to join within 15 days

2. Are available for a full-time work from home internship for the entire duration

3. Have their own laptop and a reliable internet connection

Stipend: ₹26,000 - ₹32,000/month

Duration: 1 month | Start date: Immediately

Perks: Pre-placement offer (PPO) for strong performers, Informal dress code, Internet allowance, Letter of recommendation, 5 days a week

Number of openings: 1

About the company

School districts licence our reading and math curriculum for grades K through 8.

Candidates must be eligible to work in.

Duration: 1 month. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Vinepath.