Customer Support Intern

Internship details

Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. Selected intern's day-to-day responsibilities include:

1. Test new features before release and note anything confusing

2. Follow up with inactive users by email to understand what is blocking them.

3. Create canned responses for common questions.

4. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time

5. Maintain customer records and call notes in HubSpot

6. Join customer review calls as note taker.

7. Write and update help centre articles and short how-to videos using Loom.

8. Prepare renewal reminders and account summaries for the account manager

Skill(s) required: MS-Excel, Email Writing, Freshdesk, Ticketing Systems, English Proficiency (Written), Customer Support, Client Relationship Management (CRM)

Eligibility

1. Own a laptop and have stable internet at home, ideally with a UPS backup

2. Available for at least 30 hours a week, work from home

3. Final-year students or fresh graduates of BSCS, BSSE, BBA or a related program

Stipend: PKR 50,000-PKR 63,000 per month

Duration: 4 months | Start date: Immediately

Perks: Mentorship from senior team members, Flexible work hours, Letter of recommendation, Performance bonus

Number of openings: 6

About Weaverflow

Annual releases gave way to two-week sprints years ago, and the platform now handles over 200 million API calls a day. Releases go out Tuesday mornings, never on Fridays.

Duration: 4 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Weaverflow LLC.