Customer Support Intern

Who we are

Clients range from single-location retailers to franchise groups with hundreds of stores, all running our point-of-sale and loyalty software. Our main product is a payroll and timekeeping app for hourly workforces, sold by subscription and supported from Chandler. We keep recurring meetings to Tuesdays and Thursdays where we can.

Overview

The Support Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. We are headquartered in Chandler and have been hiring remotely since 2020. This is a remote internship. You will work with our team in Chandler, and the stipend is paid monthly in Indian rupees. You will need at least 4 hours of overlap with US Central time. Most communication happens in Slack, with short video calls when needed.

What you'll do

• Log bugs and feature requests in Jira with clear steps and screenshots
• Create canned responses for common questions
• Escalate urgent technical issues to the product team with full context
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time
• Prepare renewal reminders and account summaries for the account manager
• Follow up with inactive users by email to understand what is blocking them

Requirements

• Have a working laptop and a stable internet connection
• Students currently pursuing B.Tech, BE, BCA, MCA, B.Sc or a related degree, or fresh graduates (2026, 2027 or 2028 batch)
• Are available for a full-time work from home internship for the entire duration
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours
• Basic Google Sheets or Excel skills
• Laptop, headset and stable broadband
• Currently pursuing any bachelor's or master's degree, graduating in 2026, 2027 or 2028
• Excellent written English. Most customer contact happens over chat and email
• Confident speaking on video calls with business users

What you get out of it

• How SaaS customer success teams onboard, support and retain customers
• Writing clear support replies and help articles

Duration: 2 months

Start date: Immediately

Stipend: ₹22,000 to ₹31,000 monthly

What we offer

• Informal dress code
• Certificate
• Performance bonus
• Mentorship from senior team members

Duration: 2 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Whistlepoint Labs LLC.