Customer Support Intern (Work From Home)

Internship details

The Client Success supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. Your day-to-day work will include:

1. Prepare renewal reminders and account summaries for the account manager.

2. Run onboarding calls with new customers and walk them through setup.

3. Follow up with inactive users by email to understand what is blocking them.

4. Escalate urgent technical issues to the product team with full context.

5. Write and update help centre articles and short how-to videos using Loom.

6. Log bugs and feature requests in Jira with clear steps and screenshots

7. Collect NPS and CSAT feedback and summarise themes each month.

Skill(s) required: Email Writing, English Proficiency (Written), MS-Excel, Ticketing Systems

Who should apply

1. Available for at least 30 hours a week from home

2. Own laptop and a reliable internet connection

Stipend: BDT 24,000 to BDT 27,000 pcm

Duration: 6 months | Start date: Immediately

Perks: Informal dress code, Letter of recommendation, Mentorship from senior team members, Laptop provided for the internship

Number of openings: 5

About Lilacbench

Across New York, the company runs 14 branch offices and a central depot for hardware staging and imaging. Large rollouts are routine here, such as imaging 12,000 laptops for a state agency over one summer. Lunch is usually whatever is closest to the client site.

Tell us your notice period and what salary you are looking for.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Lilacbench.