SDR Intern

About Smith Underwriters

Commercial lines, personal lines and specialty programs are run as separate business units. Smith Underwriters is a property and casualty insurer writing policies in 30 states through independent agents.

Overview

Work with the Admissions Team at Smith Underwriters on inbound and warm leads. You will use a dialer, a CRM and WhatsApp Business every day. Remote, open to candidates across the US. We use Slack, Notion and Google Meet. Cameras on for team calls.

Responsibilities

Review call recordings once a week with your manager. Handle basic objections around price and timing using the objection sheet. Keep lead status updated so nobody gets called twice. Escalate refund or complaint requests to the team lead. Suggest changes to the script based on what customers keep asking. Send follow-up messages on WhatsApp Business and email with brochures and plan details. Follow up with warm leads on a fixed schedule until they convert or opt out. Call inbound leads within 15 minutes of sign-up and qualify them using the call script.

What we're looking for

Currently enrolled in a bachelor's or master's program, graduating between December 2027 and June 2028. Authorized to work in the US. CPT and OPT candidates are welcome to apply. Fluent spoken English. Hindi, Urdu, Bengali, Tamil or Sinhala is useful for regional leads. Comfortable being on calls for most of a 6 hour shift. Okay with targets and daily tracking of numbers. Stable broadband connection. A mobile hotspot alone is not enough for this role. Laptop or desktop, a headset with mic and a quiet room. Polite, patient and good at listening.

Bonus points

Any telecalling, customer service or retail sales experience. Knowledge of a third language. Experience selling courses or subscriptions.

What you'll learn

Working in a CRM and dialer the way full-time sales teams do. Phone sales and objection handling, reviewed on actual recordings.

Duration: 10 weeks

Start date: May 2027

Stipend: $18.00 - $24.00 an hour

What we offer

Final presentation to leadership. Intern events and speaker sessions (virtual). Company laptop.

Duration: 10 weeks. Start: May 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Smith Underwriters.