Account Management Intern

Every staff member gets field time, even the designers. We're looking for an Account Management Intern. Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. Fully remote. You can work from anywhere in the US.

What you will do

• Test new features before release and note anything confusing.
• Prepare renewal reminders and account summaries for the account manager.
• Write and update help center articles and short how-to videos using Loom.
• Create canned responses for common questions.
• Collect NPS and CSAT feedback and summarise themes each month.

About you

• Currently enrolled in a bachelor's or master's program, graduating 2027.
• Authorized to work in the US. CPT and OPT candidates are welcome to apply.
• Typing speed of 35 words per minute or more.
• Confident speaking on video calls with business users.
• Able to follow written processes and response templates.

6 months, starting immediately. Stipend: $18.00 - $23.50 per hour.

Perks: Return offer opportunities, Company laptop, Learning and development stipend, Paid company holidays, Paid sick time, Mentorship from a dedicated buddy and manager.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at AB Engineering Group, LLC.