Client Relationship Intern

About the work from home internship

The Client Success supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. As an intern, you will:

1. Follow up with inactive users by email to understand what is blocking them

2. Create canned responses for common questions.

3. Prepare renewal reminders and account summaries for the account manager.

4. Write and update help centre articles and short how-to videos using Loom

5. Test new features before release and note anything confusing

6. Escalate urgent technical issues to the product team with full context.

7. Run onboarding calls with new customers and walk them through setup

8. Collect NPS and CSAT feedback and summarise themes each month

Skill(s) required: Problem Solving, Ticketing Systems, Zendesk, Email Writing, MS-Excel, Client Relationship Management (CRM)

Eligibility

1. Are able to join within 15 days

2. Can commit full time, from home, for the whole internship

Stipend: ₹26,000 - ₹28,000 per month

Duration: 4 months | Start date: Immediately

Perks: Pre-placement offer (PPO) for strong performers, Informal dress code, Laptop provided for the internship, Letter of recommendation, Internet allowance

Number of openings: 2

About the company

Voiceover is recorded in a closet studio lined with foam. Clients are mostly mid-sized companies in California. Founded in 1991, we now have 13 employees.

Duration: 4 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Spindlepost.