Account Management Placement

Epic connects every hospital and clinic, so records follow patients across the system. We're looking for an Account Management Placement. Polyclinique Mont-Blanc is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the Client Success over chat, email and video calls. Remote, open to candidates across France. You get a company laptop and a headset before you start.

What you will do:

Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time. Escalate urgent technical issues to the product team with full context. Test new features before release and note anything confusing. Track customer health scores and flag accounts with low usage. Log bugs and feature requests in Jira with clear steps and screenshots.

Requirements:

Based in France for the duration of the internship. Eligible to work in France. Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours. Typing speed of 35 words per minute or more. Basic Google Sheets or Excel skills.

5 months, starting Jan 2027. Stipend: €640-€870 monthly.

Perks: Online learning budget, Flexible hours, Certificate of completion, Paid public holidays, Mentorship, Company laptop.

Please submit your CV in English.

Duration: 5 months. Start: Jan 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Polyclinique Mont-Blanc SARL.