Account Management Intern

Internship details

Washington Mutual is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the Customer Success Team over chat, email and video calls. Your day-to-day work will include:

1. Prepare renewal reminders and account summaries for the account manager.

2. Test new features before release and note anything confusing

3. Run onboarding calls with new customers and walk them through setup

4. Maintain customer records and call notes in HubSpot

5. Follow up with inactive users by email to understand what is blocking them

Skill(s) required: Effective Communication, Zendesk, Client Relationship Management (CRM), Problem Solving

Who should apply

1. Students currently pursuing B.Tech, BE, BCA, MCA, B.Sc or a related degree, or fresh graduates (2027 or 2028 batch)

2. Have a working laptop and a stable internet connection

Stipend: $250 - $300 monthly + performance bonus

Duration: 1 month | Start date: Jan 2027

Perks: Letter of recommendation, Free access to paid learning courses, 5 days a week, Informal dress code

Number of openings: 2

About the company

Clients drop by to pay premiums, ask about a claim or just say hello.

Duration: 1 month. Start: Jan 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Washington Mutual.