Account Management Intern

Language learning is the core product, with live classes and self-paced lessons.

About the role:

Remote internship for students who are patient, clear communicators and like solving problems for people. Our team is spread across 14 countries. Headquarters is in Portland. You will intern remotely with our team in Portland. We have hosted remote interns from several countries before. Our standups are at 9:00 AM Pacific. Strong written English is important, since much of our work is async.

What you'll do:

• Create canned responses for common questions.
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.
• Test new features before release and note anything confusing.
• Join customer review calls as note taker.
• Prepare renewal reminders and account summaries for the account manager.

Requirements:

• Students currently pursuing B.Tech, BE, BCA, MCA, B.Sc or a related degree, or fresh graduates (2027 or 2028 batch)
• Can commit full time, from home, for the whole internship.
• Can start right away or within the next two weeks.
• Confident speaking on video calls with business users.
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours.
• Able to follow written processes and response templates.

Bonus points:

• Some technical comfort, like reading error messages or clearing a browser cache.
• Familiarity with any help desk tool.
• Knowledge of a second language for international customers.

What you get out of it:

• You will own a small group of accounts by the end of the internship.
• How SaaS customer success teams onboard, support and retain customers.

Duration: 3 months

Start date: Jan 2027

Stipend: $300 - $320/month

What we offer:

• Flexible work hours.
• Letter of recommendation.
• 5 days a week.
• Certificate.
• Performance bonus.

We are reviewing applications as they arrive, so apply early.

Duration: 3 months. Start: Jan 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Scott Courses.