Account Management Intern

About the work from home internship

Allen Payments is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the Customer Success Team over chat, email and video calls. As an intern, you will:

1. Run onboarding calls with new customers and walk them through setup.

2. Collect NPS and CSAT feedback and summarise themes each month

3. Log bugs and feature requests in Jira with clear steps and screenshots

4. Join customer review calls as note taker

5. Test new features before release and note anything confusing.

6. Create canned responses for common questions.

7. Escalate urgent technical issues to the product team with full context.

8. Write and update help centre articles and short how-to videos using Loom

Skill(s) required: Freshdesk, English Proficiency (Written), MS-Excel, Client Relationship Management (CRM)

Who can apply

1. Can start immediately or within two weeks

2. Can commit full time, from home, for the whole internship

Stipend: $250 to $300 monthly

Duration: 3 months

Start date: Immediately

Perks: 5 days a week, Certificate, Free access to paid learning courses, Performance bonus

Number of openings: 8

About the company

Everyone here is salaried. Nobody is paid on product sales. Founded in 1974 by an advisor who left a large brokerage to go independent. Dress is business casual, and suits come out for client meetings.

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Allen Payments.