Account Management Intern

Atlantic Capital is a fee-only advisory practice with two advisors, a paraplanner and an office manager. Small business owners and physicians make up a large share of the client list.

The internship:

Remote internship for students who are patient, clear communicators and like solving problems for people. Remote, open to candidates across Canada. Good written English matters here, since most updates are written.

What you'll do:

• Write and update help centre articles and short how-to videos using Loom.
• Follow up with inactive users by email to understand what is blocking them.
• Log bugs and feature requests in Jira with clear steps and screenshots.
• Collect NPS and CSAT feedback and summarise themes each month.
• Test new features before release and note anything confusing.
• Create canned responses for common questions.

Who can apply:

• Eligible to work in Canada.
• Available for the full internship period.
• Currently enrolled in a bachelor's or master's degree, graduating 2028.
• Excellent written English. Most customer contact happens over chat and email.
• Patient and calm with frustrated customers.
• Basic Google Sheets or Excel skills.

What you'll learn:

• How SaaS customer success teams onboard, support and retain customers.
• Customer feedback analysis that feeds into product decisions.

Duration: 16 weeks

Start date: Spring 2027

Stipend: $19.00 - $27.00 an hour

What we offer:

• Learning and development stipend.
• Flexible hours.
• Company laptop.

Send us your resume. No cover letter needed.

Duration: 16 weeks. Start: Spring 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Atlantic Capital, Inc..