Account Management Intern

About the internship

Bandara Freight Solutions is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the CX Team over chat, email and video calls. Selected intern's day-to-day responsibilities include:

1. Log bugs and feature requests in Jira with clear steps and screenshots

2. Test new features before release and note anything confusing

3. Maintain customer records and call notes in HubSpot

4. Collect NPS and CSAT feedback and summarise themes each month

5. Follow up with inactive users by email to understand what is blocking them.

Skill(s) required: English Proficiency (Written), Client Relationship Management (CRM), Problem Solving, Email Writing, Zendesk, Customer Support

Eligibility

1. Available for the full internship period

2. Based in Sri Lanka

3. Own laptop and a reliable internet connection

Stipend: LKR 28,000 to LKR 30,000 per month

Duration: 6 months | Start date: Within 2 weeks

Perks: 5 days a week, Informal dress code, Internet allowance, Performance bonus

Number of openings: 5

About the company

We book loads for about 80 shippers, mostly in Western Province. Customers get a direct line to their broker, not a call centre.

Candidates must be eligible to work in.

Duration: 6 months. Start: Within 2 weeks.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Bandara Freight Solutions.