Account Management Intern

About Chakraborty Building Supply:

Customers include contractors, manufacturers, institutions and government agencies. Most branch managers started on the counter or in the warehouse.

About the role:

Chakraborty Building Supply is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the CX Team over chat, email and video calls. This role is fully remote within India. Please make sure you have dependable internet and backup power.

Responsibilities:

• Create canned responses for common questions
• Run onboarding calls with new customers and walk them through setup
• Track customer health scores and flag accounts with low usage
• Log bugs and feature requests in Jira with clear steps and screenshots
• Test new features before release and note anything confusing

Who can apply:

• Can start immediately or within two weeks
• Have their own laptop and a reliable internet connection
• Women starting or restarting their careers are encouraged to apply
• Excellent written English. Most customer contact happens over chat and email
• Patient and calm with frustrated customers
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours
• Typing speed of 35 words per minute or more
• Basic Google Sheets or Excel skills
• Laptop, headset and stable broadband

What you'll learn:

• Customer feedback analysis that feeds into product decisions
• Using a real help desk, CRM and bug tracker
• You will own a small group of accounts by the end of the internship

Duration: 2 months

Start date: Jan 2027

Stipend: ₹15,000 - ₹16,000/month

Perks:

• Mentorship from senior team members
• Letter of recommendation
• Informal dress code

We may close the role early, so do not wait too long to apply.

Duration: 2 months. Start: Jan 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Chakraborty Building Supply.