Account Management Intern

Internship details

Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. Selected intern's day-to-day responsibilities include:

1. Run onboarding calls with new customers and walk them through setup.

2. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.

3. Maintain customer records and call notes in HubSpot

4. Prepare renewal reminders and account summaries for the account manager.

5. Write and update help centre articles and short how-to videos using Loom

6. Follow up with inactive users by email to understand what is blocking them.

7. Collect NPS and CSAT feedback and summarise themes each month

Skill(s) required: Effective Communication, Client Relationship Management (CRM), Zendesk

Who should apply

1. Own a laptop and have stable internet at home

2. Students currently pursuing B.Tech, BE, BCA, MCA, B.Sc or a related degree, or fresh graduates (2027 or 2028 batch)

3. Can commit full time, from home, for the whole internship

4. Women starting or restarting their careers are encouraged to apply

Stipend: ₹15,000-₹16,000 per month

Duration: 4 months | Start date: Jan 2027

Perks: Performance bonus, Job offer on successful completion, Free access to paid learning courses, Letter of recommendation

Number of openings: 2

About the company

Fixed wireless covers the hardest-to-reach areas, and fiber reaches more of the territory each year.

We review applications as they come in.

Duration: 4 months. Start: Jan 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Chennai Broadband.