Account Management Intern

Regional offices in Madison and five other cities support agents and policyholders. Licensing (property and casualty, life and health) is paid for, with study time during work hours.

The internship:

Remote internship for students who are patient, clear communicators and like solving problems for people. Remote, open to candidates across the US. You get a company laptop and a headset before you start.

What you'll do:

• Maintain customer records and call notes in HubSpot
• Create canned responses for common questions
• Track customer health scores and flag accounts with low usage
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time
• Follow up with inactive users by email to understand what is blocking them

Requirements:

• Based in the US for the duration of the internship
• Authorized to work in the US. CPT and OPT candidates are welcome to apply
• Basic Google Sheets or Excel skills
• Currently pursuing any bachelor's or master's degree, graduating in between December 2027 and June 2028
• Comfortable learning software products quickly

Duration: 12 weeks

Start date: Summer 2027

Stipend: $22.00 - $23.00 an hour

Perks:

• Final presentation to leadership
• Return offer opportunities
• Intern events and speaker sessions (virtual)
• Mentorship from a dedicated buddy and manager

Duration: 12 weeks. Start: Summer 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Chesapeake Insurance Group.