Account Management Intern

Our engineering, trust and safety, and customer support teams work across offices in Phoenix and several other countries. We're looking for an Account Management Intern. Remote internship for students who are patient, clear communicators and like solving problems for people. The company is based in Phoenix, the US. Our team works from several countries. You will intern remotely with our team in Phoenix. We have hosted remote interns from several countries before. You will need at least 4 hours of overlap with US Central time. You will need a stable internet connection and a backup power source (UPS or inverter).

You'll help with:

• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time
• Run onboarding calls with new customers and walk them through setup
• Write and update help centre articles and short how-to videos using Loom
• Track customer health scores and flag accounts with low usage
• Create canned responses for common questions

Requirements:

• Can commit full time, from home, for the whole internship
• Can start immediately or within two weeks
• Patient and calm with frustrated customers
• Confident speaking on video calls with business users
• Comfortable learning software products quickly

6 months, starting immediately. Stipend: ₹27,000 - ₹31,000/month.

Perks: Certificate, Job offer on successful completion, Mentorship from senior team members, Performance bonus, Free access to paid learning courses.

Applications are reviewed weekly.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Cobblegate HQ.