Account Management Intern

Who we are:

Books, gifts and toys fill the shelves, with author events every month. Paint matching, key cutting and screen repair are done at the service desk.

About the role:

Cotswold Outfitters is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the CX Team over chat, email and video calls. The internship is fully remote. Interns join our London team on daily calls and get a named mentor. Core hours are 10:00 AM to 4:00 PM UK time. Strong written English is important, since much of our work is async.

What you'll do:

• Write and update help centre articles and short how-to videos using Loom
• Log bugs and feature requests in Jira with clear steps and screenshots
• Maintain customer records and call notes in HubSpot
• Join customer review calls as note taker
• Prepare renewal reminders and account summaries for the account manager

What we're looking for:

• Have a working laptop and a stable internet connection, ideally with a UPS backup
• Final-year students or fresh graduates of BSCS, BSSE, BBA or a related program
• Available for at least 30 hours a week, work from home
• Laptop, headset and stable broadband
• Confident speaking on video calls with business users
• Typing speed of 35 words per minute or more
• Patient and calm with frustrated customers
• Excellent written English. Most customer contact happens over chat and email
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours

Duration: 6 months

Start date: Dec 2026

Stipend: PKR 43,000-PKR 55,000 per month

Perks:

• Internet allowance
• Flexible work hours
• Laptop provided for the internship
• 5 days a week
• Performance bonus
• Pre-placement offer (PPO) for strong performers

Duration: 6 months. Start: Dec 2026.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Cotswold Outfitters Ltd.