Account Management Intern

About the work from home internship

The CX Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. Selected intern's day-to-day responsibilities include:

1. Test new features before release and note anything confusing.

2. Prepare renewal reminders and account summaries for the account manager

3. Join customer review calls as note taker.

4. Collect NPS and CSAT feedback and summarise themes each month.

5. Escalate urgent technical issues to the product team with full context.

6. Run onboarding calls with new customers and walk them through setup

7. Write and update help centre articles and short how-to videos using Loom.

Skill(s) required: Customer Support, English Proficiency (Written), MS-Excel, Problem Solving, Client Relationship Management (CRM)

Who can apply

1. Students currently pursuing B.Tech, BE, BCA, MCA, B.Sc or a related degree, or fresh graduates (2028 batch)

2. Have a working laptop and a stable internet connection

3. Women starting or restarting their careers are encouraged to apply

4. Can start immediately or within two weeks

Stipend: ₹14,000-₹15,000/month

Duration: 2 months | Start date: Jan 2027

Perks: Laptop provided for the internship, Free access to paid learning courses, Certificate, Pre-placement offer (PPO) for strong performers

Number of openings: 4

About the company

Coveflow Capital manages assets for more than 200,000 clients through 120 offices. Headquartered in Lucknow, the company runs operations centres in Uttar Pradesh and two other locations. Compliance reviews outgoing client email, so expect to write carefully.

Please submit your CV in English.

Duration: 2 months. Start: Jan 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Coveflow Capital Pvt Ltd.