Account Management Intern

About us

Everyone writes, everyone pulls reports, and everyone sits in on client calls.

About the role

Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. Remote, open to candidates across Sri Lanka. A stable internet connection and a backup power option are required.

Day to day

• Escalate urgent technical issues to the product team with full context
• Run onboarding calls with new customers and walk them through setup
• Create canned responses for common questions
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time
• Follow up with inactive users by email to understand what is blocking them
• Join customer review calls as note taker
• Track customer health scores and flag accounts with low usage

Who can apply

• Own laptop and a reliable internet connection
• Available for the full internship period
• Based in Sri Lanka
• Undergraduates or recent graduates in IT, computer science, management or a related field
• Confident speaking on video calls with business users
• Excellent written English. Most customer contact happens over chat and email
• Able to follow written processes and response templates
• Patient and calm with frustrated customers

What you'll learn

• Writing clear support replies and help articles
• How SaaS customer success teams onboard, support and retain customers
• You will own a small group of accounts by the end of the internship

Duration: 3 months

Start date: Immediately

Stipend: LKR 23,000 - LKR 30,000 a month

What we offer

• Informal dress code
• Pre-placement offer (PPO) for strong performers
• Certificate
• Laptop provided for the internship

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at CP Agency.