Account Management Intern

About the work from home internship

Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. As an intern, you will:

1. Write and update help centre articles and short how-to videos using Loom

2. Log bugs and feature requests in Jira with clear steps and screenshots.

3. Join customer review calls as note taker.

4. Run onboarding calls with new customers and walk them through setup.

5. Follow up with inactive users by email to understand what is blocking them.

6. Escalate urgent technical issues to the product team with full context.

7. Collect NPS and CSAT feedback and summarise themes each month

Skill(s) required: Ticketing Systems, English Proficiency (Written), MS-Excel, Customer Support

Eligibility

1. Own laptop and a reliable internet connection

2. Based anywhere in Bangladesh

3. Final-year students or recent graduates of BSc in CSE, EEE, BBA or a related subject

Stipend: BDT 11,000-BDT 13,000 pcm (fixed)

Duration: 3 months

Start date: Within 2 weeks

Perks: Free access to paid learning courses, Job offer on successful completion, Letter of recommendation, Flexible work hours, Performance bonus

Number of openings: 2

About DL Technology Group

No call centre and no offshore help desk. When clients call, one of us picks up. Clients have the owner's cell number, and the owner still takes the occasional Saturday call. Certification exams are paid for, and passing one comes with a raise.

Duration: 3 months. Start: Within 2 weeks.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at DL Technology Group Ltd..