Account Management Intern

Internship details

The Customer Success Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. Your day-to-day work will include:

1. Escalate urgent technical issues to the product team with full context

2. Test new features before release and note anything confusing

3. Follow up with inactive users by email to understand what is blocking them

4. Prepare renewal reminders and account summaries for the account manager

5. Create canned responses for common questions.

6. Collect NPS and CSAT feedback and summarise themes each month

7. Track customer health scores and flag accounts with low usage

8. Log bugs and feature requests in Jira with clear steps and screenshots.

Skill(s) required: Ticketing Systems, MS-Excel, Effective Communication, Freshdesk, Zendesk, Client Relationship Management (CRM), Customer Support

Who can apply

1. Available for at least 30 hours a week, work from home

2. Final-year students or fresh graduates of BSCS, BSSE, BBA or a related program

3. Based anywhere in Pakistan

4. Have a working laptop and a stable internet connection, ideally with a UPS backup

Stipend: PKR 46,000 - PKR 48,000 a month

Duration: 6 months | Start date: Immediately

Perks: Job offer on successful completion, Free access to paid learning courses, 5 days a week

Number of openings: 5

About the company

Our claims organisation handles more than 400,000 claims a year, including catastrophe response after hurricanes and hail. Catastrophe teams deploy adjusters within days of a major storm. We close at 3 p.m. on Fridays in the summer.

Candidates must be eligible to work in.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Driftward Benefits.