Account Management Intern

About Eastern Technologies:

Product, engineering and support teams work out of offices in Sydney, New South Wales and two nearshore delivery centres.

About the role:

Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. Our headquarters is in Sydney, and about a third of the team works remotely from other countries. This is a remote internship. You will work with our team in Sydney, and the stipend is paid monthly in Pakistani rupees. Core hours overlap with Sydney business hours until mid-afternoon.

Day to day:

• Create canned responses for common questions.
• Test new features before release and note anything confusing.
• Write and update help centre articles and short how-to videos using Loom.
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.
• Track customer health scores and flag accounts with low usage.
• Collect NPS and CSAT feedback and summarise themes each month.
• Maintain customer records and call notes in HubSpot.
• Escalate urgent technical issues to the product team with full context.

Requirements:

• Available for at least 30 hours a week, work from home.
• Own a laptop and have stable internet at home, ideally with a UPS backup.
• Final-year students or fresh graduates of BSCS, BSSE, BBA or a related program.
• Based anywhere in Pakistan.
• Basic Google Sheets or Excel skills.
• Comfortable learning software products quickly.
• Laptop, headset and stable broadband.

Duration: 6 months

Start date: Dec 2026

Stipend: PKR 53,000 - PKR 58,000 a month

Perks:

• Flexible work hours.
• Mentorship from senior team members.
• Laptop provided for the internship.

This posting may close early if we receive enough applications.

Duration: 6 months. Start: Dec 2026.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Eastern Technologies Pty Ltd.