Account Management Intern

About the internship

Eastern Technologies is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the Client Success over chat, email and video calls. As an intern, you will:

1. Write and update help centre articles and short how-to videos using Loom

2. Run onboarding calls with new customers and walk them through setup.

3. Collect NPS and CSAT feedback and summarise themes each month

4. Follow up with inactive users by email to understand what is blocking them.

5. Maintain customer records and call notes in HubSpot

6. Join customer review calls as note taker

Skill(s) required: Email Writing, Problem Solving, Client Relationship Management (CRM), Ticketing Systems, MS-Excel, Zendesk, English Proficiency (Written)

Eligibility

1. Own a laptop and have stable internet at home, ideally with a UPS backup

2. Based anywhere in Pakistan

3. Final-year students or fresh graduates of BSCS, BSSE, BBA or a related program

Stipend: $150 - $200 monthly

Duration: 2 months | Start date: Immediately

Perks: Performance bonus, Internet allowance, Informal dress code, Pre-placement offer (PPO) for strong performers, Flexible work hours

Number of openings: 3

About Eastern Technologies

Product, engineering and support teams work out of offices in Sydney, New South Wales and two nearshore delivery centres.

Duration: 2 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Eastern Technologies Pty Ltd.