Account Management Intern

Internship details

Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. Your day-to-day work will include:

1. Track customer health scores and flag accounts with low usage.

2. Run onboarding calls with new customers and walk them through setup

3. Follow up with inactive users by email to understand what is blocking them.

4. Join customer review calls as note taker

5. Collect NPS and CSAT feedback and summarise themes each month

6. Log bugs and feature requests in Jira with clear steps and screenshots.

7. Test new features before release and note anything confusing.

Skill(s) required: Problem Solving, Email Writing, Zendesk, Client Relationship Management (CRM), Effective Communication, Ticketing Systems, Customer Support

Who should apply

1. Available for at least 30 hours a week from home

2. Final-year students or recent graduates of BSc in CSE, EEE, BBA or a related subject

3. Own laptop and a reliable internet connection

Stipend: BDT 10,000 - BDT 13,000 per month + incentives

Duration: 4 months

Start date: Within 2 weeks

Perks: 5 days a week, Letter of recommendation, Free access to paid learning courses

Number of openings: 4

About the company

Control towers in Dhaka and abroad track freight around the clock. Founded in 1966, we now have 540 employees. Lots of phone time, lots of email, and a load board always open.

Applications are reviewed weekly.

Duration: 4 months. Start: Within 2 weeks.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at ER Distribution.