Account Management Intern

Control towers in Dhaka and abroad track freight around the clock. We're looking for an Account Management Intern. Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. This role is fully remote within Bangladesh. You will need a reliable internet connection and a quiet place to work.

You'll help with

• Join customer review calls as note taker.
• Track customer health scores and flag accounts with low usage.
• Create canned responses for common questions.
• Maintain customer records and call notes in HubSpot.
• Collect NPS and CSAT feedback and summarise themes each month.

About you

• Available for at least 30 hours a week from home.
• Own laptop and a reliable internet connection.
• Excellent written English. Most customer contact happens over chat and email.
• Patient and calm with frustrated customers.
• Typing speed of 35 words per minute or more.

3 months, starting Dec 2026. Stipend: BDT 12,000 to BDT 13,000 a month.

Perks: Mentorship from senior team members, Certificate, 5 days a week, Pre-placement offer (PPO) for strong performers.

Duration: 3 months. Start: Dec 2026.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at ER Distribution.